We are confident that our dance professionals can help you achieve your goals. The initial interview and discussion is critical to setting achievable goals, timeframes and budgets. Our fundamental ethical philosophy is to give you an informed choice about the learning approach which is best for you. We guarantee your satisfaction provided you accept and follow our expert advice and guidance.
If you are at all dissatisfied then we will act to resolve the issue either by extending or modifying your tuition program (preferably), or by providing a refund as stated below. If you definitely wish to stop your program, then we will return the value of your paid-for, unused lessons. This is the purpose of our Fee Protection Policy (see below).
Additionally we will also return the value of up to one lesson that you have already received (to the value paid for) as a token of good faith. Refunds are paid within 5 working days to an account you nominate.
You can see that we have great faith in our teachers and our methods. We want you to be as comfortable, and as much at ease, as possible in our hands.
It is important to our business viability that we must ask for payment in advance of tuition. We further encourage clients to pay in advance by offering savings incentives in our major packages. However, all fees paid in advance are specially held until that lesson is actually taught and you have indicated you are satisfied. This ensures that funds are available should a refund be necessary.
Cancellations are at no charge except if within 24 hours of the appointment, in which case 50% of the total session booking is charged and deducted from your fees held in advance. All fees paid are kept in trust available for refund until your program finishes.
Many businesses now publish a code of ethics stating how they treat people both inside and outside the organisation. Some would say this statement is often just following the fashionable trend. However, the ideal of an ethical workplace, particularly for teachers, was the main reason for Wedding Steps being founded.
The goals and code of ethics of Wedding Steps is to provide:
The business model and operating philosophy of Wedding Steps have been designed to achieve these goals.
If any grievances arise please let us know via the feedback page on this site - here.
The Principal (Mike Smith) will address the issue immediately and facilitate a mutually satisfactory resolution.
We take your privacy seriously and we don't wish to offend you by contacting you without your expecting us to do so. If we contact you directly, it would be because you have given us consent to do so. But perhaps you may not realise or remember that you did.
We support the principles of the Privacy Act, as applicable in Queensland. For business in the private (non-government) sector, the National Privacy Principles would apply. Small businesses are exempt due to the cost of compliance, however we aim to comply nevertheless.
In essence this means that we will protect information about you and not share it with other persons or businesses unless you consent to this.
Your consent must be explicit. That means we can't ask you if you wouldn't like us to pass on your details, assuming it is OK unless you say otherwise. We must ask you if you would like us to, assuming it is not OK unless you say otherwise.
Case Study #1: A bride-to-be receives a letter from a florist offering wedding services.
She doesn't remember asking this florist to contact her, she already has a florist, and this letter is one of dozens similar she has been receiving from a number of wedding businesses. She is annoyed at this apparently unsolicited mail.
When she receives a follow-up call from the florist, she gets really angry. Yet the florist has contacted her believing she is interested in their services, and is surprised by the bride's reaction.
Case Study #2: A couple, already married, is still receiving offers of services from wedding industry businesses.
As a business we make initial contact with clients in four ways:
When we receive your details in these ways, we can legitimately assume that you are happy for us to contact you to let you know about our services.
However even then, we limit our correspondence with you because we obviously don't wish to annoy you.
Generally we make active contact with you in these ways:
Passively we also let you know what is happening through our news page updates on this website here. We, at one stage considered mailing/emailing out news updates but decided against it.
Since most couples plan their wedding over long time periods - perhaps up to two years - it is quite possible for you to end up on a number of contact lists for a number of businesses. You may even appear more than once on the contact list of a single business (depending on what details you submitted). Therefore it is possible that you may receive many contacts from many businesses.
Also, our reminder letters system is based on what we understand to be your wedding date. Of course this can change. In our correspondence we state what we understand to be your wedding date.
Please understand that, although we obviously are in business and want you as a client, we nevertheless don't wish to annoy you. Please let us know if you are being contacted against your wishes.
If you want to contact us to opt out without giving your contact details, you can do so via our feedback form. Just enter your name only (so we can find you in our list) and tick the opt-out box before submitting.
You can of course also contact us by form or phone here.
